The anatomy of a personal service
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Experiential knowledge of mental health professionals
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Cultivating Cooperative Relationships
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The Personal Touch in Customer Contact: The Influence of a Personal Approach on Customer Relationships and Customer Experience
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Service Integrated Relationships (SIR): a strategic process framework for managing the customer as a resource
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Service Design, insights from nine case studies
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Collaborative service innovation
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Good to Great in IT Service Management: A Case Study
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Logistics Collaboration between Shippers and Logistics Service Providers. Observations in the chemical industry
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Sustainable data ecologies in the European City: Risk Perceptions of Users and Good Practice Advice for DataDriven
Organizations
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The contribution of experience-scapes to the creation of resilient communities
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TObeWELL - Tourism, Wellbeing and Ecosystem Services
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