Investigating the emergence of customer orientation by analyzing a co-creation servitization project between a Dutch supplier and a German customer.
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The Personal Touch in Customer Contact: The Influence of a Personal Approach on Customer Relationships and Customer Experience
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The Complexity of Mapping Customer Needs... (and the Myth of a Unanimous Customer)
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Mastering Meaningful Customer Connections
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Plan van aanpak Marketing management A
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Methods and Concepts for Business Rules Management
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Extending the concept and modularization of project management maturity with adaptable, human and customer factors
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Sustainability in Project Management: Reality Bites
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The Relationship between information systems Management and Organizational Culture
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