This column is about two paradoxes in IT, the Law of Gates and the Hanlon Razor. Many functionalities can be automated, but that this rarely says anything about the "real" contribution of the employees. For example, we still have train conductors, who also still check the validity of admission tickets, but mainly because they thereby have "legitimacy" to travel among travellers, and camera surveillance cannot compete with their presence with regard to both travellers security and feeling security. The Law of Gates (1): software updates require more processor power faster than hardware companies can deliver, with the result that after each update your computer or tablet functions just a little slower. (2) the Hanlon Razor (a variant of Ockham, who stated that under the same circumstances the simplest explanation is usually the right one): never assume evil intentions if stupidity is also a good explanation.