To deal with an increasingly competitive environment, organizations are combining continuous improvement (CI) practices with digitalization to accrue their benefits on operational performance and achieve operational excellence. Using a mixed-methods approach consisting of an online survey and semi-structured interviews, we examined how digitalization technologies have been incorporated in CI projects by organizations. Besides significant relationships between the nature of CI initiative and the use of digitalization tools, we found key enablers for organizations to be system compatibility, room to experiment, data-driven decision-making and step-by-step introduction with involvement of stakeholders. These enablers were found to be interlinked through knowledge of digitalization.